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Date
(dd/mm/yy)

Length

1931

Review of Microsoft Security Essentials which involved parallel testing to compare with my current anti-virus software.

06/10/09

10547

1921

After using the antivirus software to remove a virus the user was receiving the message: "Windows cannot find csrcs.exe. Make sure you typed the name correctly and then try again." This is how we fixed this issue.

07/01/09

1156

1915

Summary of experience using Trend Micro Internet Security 2008/2009.

11/11/08

1739

1914

Since installing Computer Associates anti-virus plus anti-spyware 2008, my Windows XP computer freezes at the Windows start up screen.

11/11/08

1790

1909

I recently had a problem removing Trend Micro anti-virus. When removing I receive the message the uninstall was rolling back and Trend Micro wouldn't uninstall. This solution is how I removed Trend Micro.

09/10/08

618

1904

Removing Microsoft Onecare anti-virus has left my computer with the DVD writer not working. I receive the message "Drag-to-Disc could not start because components necessary to run are missing. Please re-install Drag-to-Disc." I use Roxio Easy Media Creator 7 which came with the HP DX6120ST computer. A similar same thing happened on second computer running Roxio 5.

12/09/08

487

1900

Recently Trend Micro Internet Security 2008 reported two false positives which resulted in the system files Ezcapt.exe and nlasvc.dll being removed. This solution shows what I did to restore the files and how to stop Trend Micro Internet Security from removing the files again. This is issue is apparent if you hover over the Internet connection icon in the System Tray. You will see the error message "Connection status: unknown. The dependency service or group failed to start."

09/09/08

2426

1890

If you receive an unexpected email with an attachment in an email from anyone, even people you know, you should check it first. In this solution we provide a link to a free online scanning service which you can use to check a suspicious attachment.

18/08/08

1280

1885

I've received a suspicious attachment on an email. How can I check it for viruses?

04/08/08

940

1866

Review of NOD32 anti-virus program.

26/05/08

4620

1864

NOD32 advised there was an infection on my computer. Now when I start my Windows XP computer I get the message: Error loading C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL. The specified module could not be found. What should I do?

26/05/08

2061

1818

General advice to clients using Microsoft Live OneCare and printing stops working and users are not able to access files on their server.

14/01/08

1976

1766

One home user recently asked if I knew of any software which would protect her family's computer from viruses and ad-ware/spy-ware that was free.

04/11/07

1701

1764

AOL Active Virus Shield has expired. When I try to remove it I'm told to exit the program. I can't exit as the icon has gone from the system tray.

22/10/07

782

1742

Where do I get the 90 day trial of Windows Live Onecare anti-virus software?

26/09/07

317

1731

We've installed Windows Live Onecare on our Windows XP computers and now we can't access our Linux server.

13/08/07

503

1716

When opening Outlook I receive the message: "Outlook experience a serious error last time the add-in 'c:\program files\aol\active virus shield\mcou.dll' was opened. Would you like to disable this add-in?" What should I do?

04/06/07

145

1648

I recently received an email which was a virus warning. The warning was about a Power Point presentation "Life is beautiful." The following is a copy of the email advice I passed on to others.

11/12/06

2499

1639

My renewal is coming up for Norton anti-virus. I would like to install the free Anti-virus software (Active Virus Shield) from AOL. What are the steps I should follow?

04/12/06

1672

1590

When uninstalling Vet anti-virus it fails on the step "Removing files from Vet program directory ..." and Vet will not uninstall.

16/08/06

879

1586

Quick review of free anti-virus and anti-spyware software from AOL.

09/08/06

3392

1571

The user subscribed to Trend Micro using the Internet. They also purchased the additional download protection option which would enable them to redownload if required. We explain the problems we had when the user needed to redownload.

10/06/06

1135

1532

We tried installing Yahoo Anit-spyware but it failed to install. Using another piece of online software we found SideFind, DyFuCA. Internet Optimizer, New Net.Domain.Plugin and Backdoor.win32.bifrose.d. We explain what we did to get around the problem?

14/02/06

1155

1524

I have an email address that I haven't ever advertised or used and yet I get spam sent to it. How is this possible?

02/02/06

2213

1521

Today we got an email we knew was a phishing email. That is it was designed to trick us into logging onto one of our suppliers accounts. For us this was exciting. It even got past our OzEfilter spam program. That is pretty good since it represents a 1 in a 1000 chance the right combination was used. We explain what phishing means using this example.

24/01/06

5451

1520

Our client was repeatedly receiving the same email from one of their staff. The staff denied sending the email. It was a virus generated email. We show what we do in these situations to identify who is sending the email and how to try to fix the situation. The knowledge we use is knowledge we gained from writing the OzEfilter anti-spam program.

20/01/06

4128

1512

One company we found had a good online spyware/adware scanner. They removed it from their website. It is now back again. Use this site to check you computer for adware/spyware. This does not remove any spyware but lets you know if you have any. You can then decide what to do next.

11/01/06

1114

1446

Experience installing Microsoft anti-spyware beta1.

11/10/05

1221

1445

When I go to update Yahoo anti-spy I get the message "Internet Explorer on Windows XP SP2 may be blocking installation of Yahoo Install Manager required to update Anti-spy". I can't update Anti-spy.

11/10/05

1075

1344

Today four users in four offices started receiving the same email hundreds of times an hour. This is called a DoS or Denial of Service attack. The email was the same email in every case. It appeared to be sent from the same person and had the same greeting "Dear Property Manager". This is an example of why you should never enter a long list of addresses in the To field, and why it is a bad idea to send spam.

11/08/05

4615

1292

The outcome of a recent investigation of HP D320 computer infected with dozens of viruses and over a thousand adware/spyware (with no cookies). This article is really about resolving the last issue which was a virus infection running a program called antic.exe. The program can be identified using Hijackthis and also appears as a "BHO: CATLEvents" entry as a browser helper object.

11/08/05

5237

1253

A useful technique we found using the free scan of Spyware Eliminator

11/08/05

1308

1252

The users machine was very slow when using the Internet. Eventually it stopped working with accessing the Internet. The user also had their applications freeze on them. We suspected the computer was infected with malware and the following is how we solved the issue.

11/08/05

2284

1251

Under Windows XP a flashing yellow triangle with an exclamation mark in it, appears in the System Tray. Messages pop up such as "System Notice: Internet Service Provider (ISP) might be tracking your private information! Click the icon the check you ISP for reliability". How do I get rid of this?

11/08/05

1596

1250

When Windows XP starts I get a security warning which is a fatal error in IE. It looks like the blue screen of death. It states "error was caused by Tojan-Spy.HTML.Smitfraud.c"

11/08/05

1745

1209

Vet has alerted me that it has detected and removed the Win32.Dluca.V Trojan. Yet it keeps coming back every time I use Internet Explorer.

11/08/05

806

1199

I've received an email from someone I know with the following: Subject: Fw: PLEASE READ THE FOLLOWING AND TAKE NOTE!! You can't be to careful. WORST VIRUS EVER ---CNN ANNOUNCED PLEASE SEND THIS TO EVERYONE ON YOUR CONTACT LIST!! What should I do?

11/08/05

1276

1168

We noticed a pop up occur even though we had pop ups blocked by two different products. We thought we would advise others.

11/08/05

578

1167

I've installed the Yahoo toolbar and run the Anit-Spyware option. It has located some spyware and states that removing the program may cause problems or affect license agreements. What should I do?

11/08/05

1035

1119

A computer was playing up considerably for a client. We suspected adware/spyware and now have a straight forward approach which appears to be working for most computers.

11/01/06

3185

1096

This is the latest technique we have noticed spammers are using to get past spam filters.

11/08/05

367

1083

We found a new trick used to hide a virus in an email with a compressed file attached.

11/08/05

1489

1078

We have noticed a number of viruses getting through which Vet is not detecting.

11/08/05

2695

1077

I am having lots of problems with Spyware, Adaware and Popups, what product do you recommend to stop/block it.

11/08/05

1850

1076

Vet not picking up the infection where the file sp.exe is downloaded into a computer via Internet Explorer.

11/08/05

1934

1061

I received an email which the antivirus software says has a virus but it cannot remove it. What should I do?

11/08/05

984

1019

We are often prompted for what file types to look out for in emails for viruses. The following list may be of assistance.

11/08/05

2427

958

Companies running server based antivirus software should review the responses of their software.

11/08/05

5149

955

Internet site which provides the ability to virus check your computer if you do not have antivirus software installed. Not recommended as it failed to find viruses on an infected computer.

11/08/05

2829

914

How to avoid advertising software that gets installed into most peoples computers.

11/08/05

2654

910

Article on anti-spam legislation with grace period ending on the 10th of April 2004. This article more clearly states what businesses need to do in English. Other links are provided.

11/08/05

1112

894

How do I protect myself from the Mydoom virus and remove it if necessary?

11/08/05

1655

667

Junk mail from user support mail lists.

11/08/05

945

618

A situation illustrating the importance of an up-to-date virus scanner.

11/08/05

1042